Lambertesca · The house of Secret in Ponte Vecchio

Terms and Conditions of Stay We are pleased to host you and will do our best to ensure you have a comfortable stay. Please read the following rules carefully to ensure a pleasant experience. Booking and Parking Information • When booking your stay, it is essential to inform us if you will need a parking space for the entire period. Otherwise, we cannot guarantee availability. • To reserve a parking space and obtain permits for access to the Historic Center, please provide your vehicle details (license plate number and model) in advance. If the details are provided the day before arrival or on the day of check-in, we may still be able to secure your parking (if previously reserved), but a paid permit will be required through the garage. • Medium and large vehicles (over 3.80 meters), SUVs or similar, are subject to a surcharge ranging from €20 to €40 per day, depending on engine size and model. • We will provide all necessary information to reach the garage and obtain permits for the ZTL (Limited Traffic Zone). Check-In and Check-Out Times • Check-in: from 3:00 PM to 7:00 PM. • Check-out: by 10:00 AM. • Self Check-In: available during check-in hours and after 7:00 PM. Detailed instructions are available in the “CHECK-IN INSTRUCTIONS” section of the listing and will be emailed to you by Airbnb 24 hours before arrival. Guest Registration To complete guest registration, we require a copy of a valid ID or passport, as mandated by current regulations. Extra Services and Fees • Extra bed: If requested for convenience (e.g., for two people who prefer to sleep separately), a one-time fee of €25 applies for setup. The request must be made before check-in. Requests made after arrival cannot be accepted. • Lost keys: €50 charge. • Nighttime emergency calls (e.g., for lost keys): €50 charge. • Pets: €20 final cleaning surcharge to ensure thorough sanitation. • Stays longer than 7 days: An additional €50 final cleaning fee will be charged. Apartment Rules • The host is not responsible for valuables or money left unattended in the apartment. • Parties and events are not allowed. • Hosting unregistered guests is not permitted, as they are not covered by insurance. • Please use the apartment’s furnishings and utensils responsibly and respectfully. • If you use the kitchen, you must wash the dishes and cookware and dispose of waste in the designated bins (located near Ponte Santa Trinita). Failure to do so will incur a €50 extra cleaning charge. • Please respect the neighbors’ peace and quiet by avoiding loud noises such as running up the stairs, speaking loudly, or dragging luggage—especially on the antique stone stairs. • Turn off lights and air conditioning every time you leave the apartment. • Close windows and the front door before leaving. The host is not responsible for any theft or loss of personal belongings. • Do not use the air conditioning with the windows open, as this makes it ineffective. Reporting Issues Any issues within the apartment must be reported immediately so we can take prompt action. If no issues are reported during your stay, we cannot accept complaints afterward, as we cannot verify whether any damage or inconvenience occurred during your visit. Thank you for your understanding and cooperation. These rules are designed to ensure the comfort and safety of all guests. We are delighted to host you and will do our best to ensure a comfortable stay. Please read the following rules carefully to guarantee a pleasant experience. Parking Reservation and Information • When booking your stay, it is essential to inform us if you will need a parking space for the entire period. Otherwise, we cannot guarantee availability. • To reserve a parking space and obtain permits for access to the Historic Center, please provide your vehicle details (license plate number and model) in advance. If the information is provided the day before arrival or on the check-in day, we can still guarantee the parking space, provided it was booked in advance. However, you will need to request a paid permit from the garage. • Medium and large-sized vehicles (over 4 meters), SUVs, or similar vehicles are subject to an additional charge ranging from €20 to €40 per day, depending on engine capacity and model. • We will provide all necessary information to reach the garage and obtain ZTL (Limited Traffic Zone) permits. Check-In and Check-Out Times • Check-in: from 3:00 PM to 7:00 PM. • Check-out: by 10:00 AM. • Self Check-In: available both during regular check-in hours and after 7:00 PM. Detailed instructions can be found in the “CHECK-IN INSTRUCTIONS” section of the listing and will be sent via email from Airbnb 24 hours before your arrival. Guest Registration To complete the registration process, guests must send a copy of their ID or passport as required by law. Extra Services • Additional bed request: If requested for convenience (e.g., for two guests who prefer separate beds), an additional one-time charge of €25 applies for bed preparation. This request must be made before check-in. Late requests cannot be accommodated. • Lost keys: a fee of €50 will be charged. • Emergency calls during the night (e.g., lost keys): €50 charge applies. • Pets: An additional €20 cleaning fee will be applied to ensure proper sanitation of the apartment. • Long stays: For stays longer than 7 days, an additional €50 cleaning fee will be required. Apartment Rules • The host is not responsible for valuables or money left unattended inside the apartment. • Parties and events are not allowed. • Hosting additional, undeclared guests is not permitted, as they are not covered by insurance. • Guests are required to use kitchen utensils and apartment furnishings responsibly. • If using the kitchen, guests must wash dishes and cookware and dispose of trash in the designated bins located nearby (near Ponte Santa Trinita). Failure to comply will result in an extra cleaning fee of €50. • Please respect the quiet of the neighborhood, avoiding excessive noise, such as running up and down the stairs, speaking loudly, or dragging luggage, especially on the historic stone staircases. • Turn off lights and air conditioning whenever you leave the apartment. • Close windows and the front door when leaving. The host assumes no responsibility for theft or loss of personal belongings. • Do not use the air conditioning with windows open, as it will not effectively cool the room. Reporting Issues and Problems Any problems within the apartment must be reported immediately so that we can intervene promptly. If no issues are reported during the stay, we cannot accept complaints afterward, as we cannot rule out the possibility that any inconveniences occurred during your stay. Thank you for your understanding and cooperation. These rules are designed to ensure the comfort and safety of all guests.