Help
CielStay never takes a payment and never holds a booking — every stay is arranged between you and the host. That makes a few things work differently from the sites you may be used to, so here is where each of them is explained.
For guests
What direct booking means
Why you book with the host rather than through us, and what that changes.
Our pledge to guests
What we promise, and what we will never do with your search or your money.
How we estimate prices on other platforms
Where the Airbnb, Vrbo and Booking.com estimates on a listing come from, and why they can be off.
How the search understands you
Why describing a stay in a sentence works better than ticking filters.
For hosts
List your property
Paste a link and we build the listing, or create one yourself. Free, no commission.
Our pledge to hosts
What a listing costs, who owns the guest relationship, and how to leave.
CielStay Pro
Guests' contact details, starting conversations, rental agreements, calendar blocking, monthly terms and a monthly report; $100 a year per property. The first 100 hosts get it free for a year, automatically: no card, nothing to cancel. Listing stays free.
Add the CielStay badge to your website
A free "Find us on CielStay" badge for your own booking site, and how to add it.
Remove a listing
If we built a listing for your property and you would rather we had not.
For AI agents and developers
Still stuck?
Write to us and a person will read it. If it is about a specific property, send the link — it saves a round trip.
Send us a messageor [email protected]Hosts adding a property can do it directly on List your property.