Help
CielStay never takes a payment and never holds a booking — every stay is arranged between you and the host. That makes a few things work differently from the sites you may be used to, so here is where each of them is explained.
For guests
What direct booking means
Why you book with the host rather than through us, and what that changes.
Our pledge to guests
What we promise, and what we will never do with your search or your money.
Browse the map
Every home we know about, with the places around it.
How the search understands you
Why describing a stay in a sentence works better than ticking filters.
For hosts
List your property
Paste a link and we build the listing, or create one yourself. Free, no commission.
Our pledge to hosts
What a listing costs, who owns the guest relationship, and how to leave.
CielStay Pro
What the paid tier adds, and what stays free forever.
Remove a listing
If we built a listing for your property and you would rather we had not.
For AI agents and developers
Still stuck?
Write to us and a person will read it. If it is about a specific property, send the link — it saves a round trip.
Send us a messageor support@cielstay.comHosts submitting a property can use host-request@cielstay.com instead, which goes straight to the listing queue.