Pack Creek - The Lodge

All guests must agree to the below before and after renting. Once you make your reservation you will receive the below form to initial and sign. Any links to our full rental agreement will be available through that form. The form is provided here to answer any questions prior to booking and to ensure that our guests are comfortable with our requirements. Please initial all of the following key items, fill in any blanks, and then sign and date the Rental Agreement at the bottom __________I’ve looked over my reservation confirmation and agree that all items contained within are correct including Arrival Date, Departure Date, pricing, party size, pets, bedding configuration, etc. __________Cancellations will be handled according to the cancellation policy on Airbnb. No exceptions will be made. __________I have properly reported my party size. I understand that bedrooms may be locked off and that beds, bedding, and supplies may be removed for smaller parties who may not need them. Guest's improperly reporting their party size may be subject to removal from their unit with full forfeiture of all costs associated with their reservation. (See MPM Rental Agreement Section 5) __________Pets are never allowed in any units unless certain criteria are met. A unit being pet-friendly is the first required item. The second required item is reporting your pet and paying a pet fee of $20/night/pet. Unless both criteria are met, pets are banned from all our units. There is a $250 fine for having a pet in a unit without meeting all criteria. Unreported pets may also be cause for removal from your rental and forfeiture of all rental costs. Pets cannot be left unattended in your unit at any time. We reserve the right to remove any problem pets from units. This includes barking or damage. __________Although I am placing a reservation on the unit described in my rental agreement, I understand that circumstances may dictate moving my reservation to another unit. Moving guests to other units is very rare but is necessary in the case of damage, equipment failure, City or County requirements, property sales, acts of God, etc. (See MPM Rental Agreement Section 8) __________Although bedding configurations are deemed reliable at the time of publishing, owners may, at their discretion, upgrade or change bedding configurations. We will do our best to accommodate your party if beds are changed with roll-a-ways, air mattresses, etc. But no refunds will be given for bedding changes. __________Quiet hours start at 9 PM in all our units. Security guards or the police will be notified for any noise complaints. A failure to comply with a noise complaint is grounds for immediate removal and full forfeiture all costs associated with the rental. Parties are not allowed. __________Please be a good neighbor! Several of our units are located in residential neighborhoods, and you will need to be courteous to your neighbors. The ability for you, and future guests, to enjoy these rentals is dependent on keeping up good relations with neighborhood. Any unrectified complaints from neighbors are grounds for immediate removal from your rental and full forfeiture of the rental costs. __________No smoking is allowed in the unit, or in any enclosed areas. Please ensure that smoke or cigarette waste does not disturb other guests. Please prevent any members of your party, or guests, from smoking in your unit, any garages, or smoking in any area where smoke may enter your unit. Please promptly clean up and dispose of cigarette waste. There is a $250 fine if smoking took place in your unit, or if your unit smells of smoke upon your departure. __________Please do not erect a tent, or other temporary structure on or about the premises. (See Section 16 for details). __________Welcome cyclists! We are bike friendly, and almost all our rentals feature secure bicycle storage. Due to damage and cleaning issues, bicycles are not allowed inside the living areas at any of our rentals. Please inquire with any questions are to where to properly store your bicycle(s) during your stay. __________RVs, Motorhomes, and 5th Wheels may not be parked in the driveways, and may not be plugged in. RVs must be parked in designated areas, and no member of your party can stay in an RV overnight. There is a $100 per night fine if this condition is violated. (See Section 15 for details). __________Trailers may only be parked in designated areas. Most complexes do not allow trailers within the complex itself (excepting Rim Village and Rim Vistas which do allow parking inside the complex). Please contact us for questions regarding trailer parking, but be prepared that you will most likely need to park your trailer outside of your selected complex. __________Please keep members of your party and guests off of the stucco walls, gates, and fences. No climbing is allowed on the structures on and about the premises. Variable fines may be levied against renters by MPM or the HOA for failures to abide by all HOA and property management rules and guidelines (See Sections 18, 19 for details). __________Guests must agree to personally be liable for any fines levied against them by HOA's and City or County entities. __________While MPM will do it’s best to make your stay as enjoyable as possible, we cannot control the actions of the HOA or utility companies. No refunds will be issued due to pool or hot tub closures, internet outages, TV outages, or other factors outside of MPM’s control. __________In the rare instance that there are issues or perceived issues with your rental, please contact us and let us assist you. We want all our guests to have the best possible experience. Complaints will be rectified with service and not with refunds in all cases. By renting from us you agree to our policy of no refunds, and to have all items addressed through service. __________Please help keep our properties nice! Any and all damages caused by your party will be billed to the primary guest on the reservation. Please leave the unit in the same condition as when you arrived. Your reservation fee provides for a standard departure clean. Additional cleaning will be billed to the credit card on file. (See Section 17 for details). _______Arrival time must be 4 PM or later and departure time must be 10:00 AM or earlier on your departure day. Early check-ins are very tough to accommodate due to the size of our vacation rentals, so please plan on arriving later than 4:00 PM.