House Rules and Terms
MIAMI VACATION RENTALS - HOUSE RULES & TERMS AND CONDITIONS
Managed by Miami Vacation Rentals (M.V.R.)
1. AGREEMENT OVERVIEW
This Short-Term Rental Agreement (“Agreement”) governs the use and occupancy of the vacation rental property located at Elser Hotel & Residences, 398 NE 5th St, Miami, Florida 33132, managed by Miami Vacation Rentals (“Management”).
By confirming a reservation, making payment, or occupying the property, the Guest agrees to comply with all House Rules, policies, and terms contained herein. This Agreement is legally binding and enforceable in Miami-Dade County, Florida.
2. HOUSE RULES
2.1 Respect for Property & Community
This is a privately owned residence. Guests must treat the unit, furnishings, common areas, and neighboring residents with respect at all times.
Parties, events, gatherings, or excessive noise are strictly prohibited. Any disturbance may result in immediate eviction without refund.
2.2 Quiet Enjoyment
Guests must comply with all building rules and local noise ordinances. Quiet hours are strictly enforced.
2.3 Maximum Occupancy
The maximum number of occupants permitted at any time is strictly limited as follows
• Studio: 4 persons
• One-Bedroom: 4 persons
• Two-Bedroom: 6 persons
• Three-Bedroom: 8 persons
No undeclared or additional guests are permitted under any circumstances.
2.4 Minimum Age Requirement
Guests who are 23 years old or older may book accommodations. Guests younger than 21 may only book if they are accompanied by someone who is at least 23 years old. Guests younger than 23 who are not accompanied by someone 23 or older are not permitted to book.
2.5 Smoking, Drugs & Odors
Smoking, vaping, marijuana, or illegal drug use is strictly prohibited inside the unit and building. Evidence of violation may result in a minimum $500 remediation fee, plus any additional cleaning or damage costs.
2.6 Hair Dye & Staining Materials
Hair dyeing, bleaching, or use of staining substances is prohibited inside the unit. Any resulting damage will be charged to the Guest.
3. PET POLICY
Service animals are permitted in accordance with applicable law.
3.1 Approved Pets
• Dogs and cats only, with prior written approval
• Maximum of one (1) pet per unit
• Maximum weight: 75 lbs
3.2 Pet Fee
• Non-refundable pet fee: $150 per stay
3.3 Pet Rules
Pets must be well-behaved, house-trained, non-aggressive, and leashed in common areas. Pets may not be left unattended unless created and are not permitted on furniture or bedding. Guests are responsible for pet waste, damages, odors, and disturbances.
4. CHECK-IN & CHECK-OUT
• Check-In: After 3:00 PM
• Check-Out: By 11:00 AM
Late check-out may result in a fee of up to 50% of the daily rate. Early check-in is subject to availability and additional fees.
5. PAYMENTS & FEES
Full payment of rent, taxes, cleaning fees, deposits, resort fees, and any applicable charges is required prior to arrival. Parking and optional services are paid separately. Any optional hospitality services or property add-ons requested by the guest (including but not limited to Early Check-In, Late Check-Out, pet fees, parking) are managed and processed through our connected professional Property Management Software. By confirming this reservation, the guest explicitly consents to these specialized operational charges, which will be invoiced via our secure external payment gateway and are fully authorized and exempted from standard off-platform restrictions.
6. DAMAGE POLICY (SECURITY DEPOSIT OR DAMAGE WAIVER)
Guests must select one (1) damage coverage option prior to check-in. Access will not be granted until a selection is confirmed.
Option 1: Refundable Security Deposit
• A $1,000 refundable security deposit will be authorized on the Guest’s credit card prior to check-in.
• The deposit will be released after check-out, provided there is no damage beyond normal wear and tear, missing items, policy violations, or excessive cleaning.
• Management is authorized to deduct documented damages.
Option 2: Damage Waiver Fee
• A non-refundable damage waiver fee is payable prior to check-in.
• Covers accidental damages up to $500.
Exclusions
The waiver does not cover damages exceeding $500, negligence, misuse, intentional acts, unauthorized parties, smoking violations, appliance misuse, or loss/damage to non-covered items such as key fobs, access cards, parking passes, or amenity cards.
7. GUEST REGISTRATION & IDENTITY VERIFICATION
7.1 Mandatory Registration
All Guests must complete a mandatory pre check-in registration process prior to arrival.
7.2 Identification
Valid government-issued photo ID is required for the primary booking Guest. Accepted forms include passports, driver’s licenses, and government-issued IDs.
7.3 Identity Verification
Guests may be required to complete real-time selfie verification to confirm identity and prevent fraud.
7.4 Data Use & Privacy
Registration is completed securely through the designated check-in platform (SuiteOp). Information collected is used solely for identity verification, access authorization, fraud prevention, and compliance, in accordance with applicable privacy laws.
Failure to complete registration may result in delayed or denied access or reservation cancellation.
8. CANCELLATIONS
Cancellation policies are governed by the terms selected on the booking platform. No refunds will be provided for weather events, medical issues, travel disruptions, or early departures.
9. BUILDING RULES & AMENITIES DISCLAIMER
Guests must comply with all building and HOA rules. Removal by building security results in no refund.
Amenities including pool, gym, valet, Wi-Fi, A/C, elevators, and other services are provided as a courtesy and are not guaranteed. Temporary closures or outages do not constitute grounds for refund.
Management is not responsible for third-party services, including valet parking.
10. CLEANING & HOUSEKEEPING
No daily housekeeping is included. Optional housekeeping is available upon request. Guests must dispose of trash and leave the unit in reasonable condition. Excessive cleaning may result in fees ranging from $150–$500.
11. PACKAGES & DELIVERIES
Management is not responsible for lost or damaged deliveries. Unclaimed packages will be returned.
12. MAINTENANCE & SERVICE INTERRUPTIONS
While Management will make reasonable efforts to address maintenance issues, no refunds will be issued for temporary interruptions of utilities, internet, appliances, or amenities.
13. DAMAGES, LIABILITY & INDEMNIFICATION
Guests assume full responsibility for personal injury, loss, theft, or damage to personal property. Guests agree to indemnify and hold harmless the Owner and Management from all claims arising from occupancy or use of the property.
Owner insurance does not cover Guest belongings. Travel insurance is recommended.
14. TERMINATION & EVICTION
Management reserves the right to terminate occupancy and evict Guests without refund for violations of this Agreement, misrepresentation, unauthorized guests, excessive noise, or safety concerns.
15. LEGAL TERMS
Governing Law & Venue
This Agreement is governed by the laws of the State of Florida. Venue shall be Miami-Dade County.
Chargebacks
Fraudulent chargebacks may result in recovery of disputed funds, administrative costs, and legal fees.
Entire Agreement
This Agreement constitutes the entire understanding between the parties. Any exceptions must be approved in writing.
16. ACCEPTANCE
Payment, check-in, or occupancy constitutes full acceptance of all terms, rules, and policies contained herein.
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