Villa Ossuccio at Lake Como

House Rules

• At check-in, you will receive the keys or self-check-in instructions. We recommend locking the door every time you go out. • You’re welcome to use the kitchen. Please switch off the oven and all appliances after use. • Always turn off lights and make sure taps are fully closed when not in use. • Heating is permitted from 15 October to 15 April, up to 14 hours per day, with a maximum indoor temperature of 20°C (plus a 2°C tolerance). • In winter, when leaving the house, please reduce the temperature to 18°C. • Parties are not allowed. External providers (e.g. party organizers) may not enter the property. If you’d like to host a small family gathering (such as a children’s birthday), let us know: we’ll be happy to help. • Quiet hours are from 11:00 PM to 7:00 AM. At any time, please avoid noise or behavior that might disturb our friendly neighbors. • Only guests included in your booking are allowed to stay in the villa. • Smoking is not allowed inside the property. • Pets are not permitted. • Children must always be supervised by an adult. • Please separate your waste and dispose of it in the appropriate bins. Do not leave bags or trash on the floor. You’ll find detailed instructions in the section Cleaning and Waste Disposal. • Do not throw anything in the toilet or sinks that could cause blockages. • Please take care of the furniture and household items. If something breaks or is damaged, let us know. • The owner entity is not responsible for loss, theft, or damage to personal belongings. • If the house rules are not respected, we may be forced to cancel the booking without refund. Cleaning and Waste Disposal We kindly remind you that the villa must be returned in clean condition, with particular attention to the kitchen and its accessories, including loading and running the dishwasher. Failure to do so may result in an additional charge to cover the cost of extra cleaning services. Please also follow the local waste separation rules set by the Municipality of Ossuccio. Refer to the guidelines below. Before departure, please load the dishwasher with any dirty dishes and start the cycle.

Unsorted Waste • Use semi-transparent bags only (never black bags) • Collection Time: 8:00 p.m. to 6:00 a.m. on Monday Organic Waste • Use Mater-Bi (biodegradable compostable) bags • Collection Time: 8:00 p.m. to 6:00 a.m. on Monday and Friday Paper • Compact to reduce volume or use paper/cardboard bags or boxes • Collection Time: 8:00 p.m. to 6:00 a.m. on Thursday Glass • Use public glass bins located around the area • Drop-off Day: Wednesday Plastic • Use transparent yellow bags • Collection Time: 8:00 p.m. to 6:00 a.m. on Tuesday