Frozen | Hero Gameroom | Pool | Near Disney 1806

Thank you for choosing our home! By completing your reservation, you agree to the following house rules. General The primary guest must be at least 21 years old and remain at the property for the entire stay. Reservations that do not meet this requirement may be canceled. Local residents living within approximately 1.5 hours of the property are not permitted to book. The maximum occupancy, including children and infants, must never be exceeded, and only registered guests are allowed on the property. Pets and emotional support animals are not permitted. Unauthorized animals will result in immediate removal from the property, a $350 fee, and no refund. Guest Registration All adult guests and drivers age 16 or older must complete the required online check-in form before arrival. We cannot provide access to the property until this form is completed. Arrival & Departure Check-in begins at 4:00 PM, and check-out is by 10:00 AM. Late check-outs that have not been approved may result in an additional night's charge. Please have your photo ID and reservation confirmation available when entering the community, as gate personnel may request them. We are not responsible for gate delays. Self-Catering Our home is self-catering. We provide a starter supply of hand soap, one roll of toilet paper per bathroom, and one trash bag. Guests are responsible for purchasing any additional supplies needed during their stay. Parties & Noise Parties, events, and unauthorized gatherings are strictly prohibited. Quiet hours begin at 10:00 PM. Violations may result in immediate removal from the property without a refund. Exterior security cameras and/or noise monitoring devices may be present for safety and rule enforcement. These devices do not record inside the home. Tampering with, covering, disabling, or removing any security device is strictly prohibited. Parking Parking is limited to approved passenger vehicles. Boats, RVs, motorcycles, trailers, parking on the grass, or blocking sidewalks are not permitted. Vehicles parked in violation of community rules may be towed at the owner's expense. Towels & Linens Please use towels and linens appropriately. Indoor towels and bedding may not be used outside, and pool towels are not provided. Damaged or missing towels and linens will be charged at $25 per item. Housekeeping & Cleaning Daily housekeeping is not provided. Please flush only toilet paper, as plumbing damage caused by improper use will be charged to the guest. Excessive cleaning or trash left behind may result in additional charges. Furniture, décor, electronics, mattresses, game room items, and household supplies may not be moved, removed, or used outside. Guests may be charged for damage, missing items, or the cost to return items to their proper location. Locked closets, cabinets, garages, storage rooms, and owner areas are not for guest use. Check-Out Before departing, please empty the refrigerator, start the dishwasher, place used towels in one bathtub or shower, strip the beds and leave the linens on top, leave all linens out of the washer and dryer, and bag all trash before placing it in the designated outdoor bin. Internet & Entertainment Complimentary Wi-Fi and basic television service are provided. Pay-per-view purchases are prohibited and will be charged at twice the purchase amount. We are unable to offer refunds for internet, cable, or streaming interruptions beyond our control. Trash Trash collection is managed by the HOA. Please place trash outside by 7:00 AM on collection days. If your trash exceeds the provided container, please use the community dumpster. Air Conditioning & Heating Please keep the thermostat between 72°F and 78°F. The HVAC system may automatically shut off if doors or windows are left open. Guests are responsible for damage caused by misuse of the system and refunds are not given if guests do not comply. Smoking Smoking, vaping, and illegal drug use are prohibited inside the home and within 20 feet of the property. Violations will result in a minimum $500 cleaning fee and may lead to immediate removal. Pest Control Florida homes may occasionally have insects or wildlife despite routine pest control. Guests must keep doors and windows closed, store food properly, and dispose of trash daily to help prevent pests. No refunds are provided for normal pest activity. Community Amenities Community pools, gyms, clubhouses, playgrounds, restaurants, golf carts, shuttles, parking areas, gates, elevators, and other resort amenities are controlled by the HOA or resort. We cannot guarantee availability, hours, rules, maintenance schedules, or closures, and no refunds are provided for amenity interruptions. Please follow all HOA and community rules regarding parking, trash, and noise. Violations may result in removal from the property without a refund. Maintenance Please report any maintenance concerns within 8 hours of arrival so we can address them promptly. Guests must allow reasonable access for repairs during their stay. While we cannot guarantee immediate repairs, we will make every effort to resolve issues as quickly as possible. Refunds are not given to guests who report issues after they check out. Forgotten Items & Deliveries Items left behind can be returned for a $50 handling fee plus shipping costs. We are not responsible for lost or forgotten belongings. Packages must arrive during your stay, USPS deliveries are not accepted, and we are not responsible for lost or stolen deliveries. Pool & Spa Use the pool and spa at your own risk, and children must always be supervised. Pool and spa heating is available for $40 per night plus tax and must be reserved for the entire stay. Heating must be requested and prepaid at least three days before arrival. There must be a minimum of 5 nights remaining to add pool heat after check-in, and no refunds are given for late heating requests. The spa shares the same water temperature as the pool and is not a separate hot tub. Heating typically requires 24 to 32 hours, temperatures above 80°F cannot be guaranteed during colder weather, and no refunds are provided for late heating requests. Our pool heater pumps feature an automatic safety shut-off system to prevent overheating during periods of extreme cold. If the pump works overtime in cold conditions, the system will temporarily turn off automatically until temperatures allow it to operate efficiently. Weekly maintenance may occur during your stay. BBQ & Baby Equipment Grills and baby equipment are not provided. Rental information is available upon request. Safety Please lock all doors and windows whenever you leave the property. Open flames are prohibited, and guests should use caution around the pool and other wet surfaces. Liability & Additional Information Guests assume responsibility for themselves and all members of their party during their stay and agree to hold the property owner and management company harmless for accidents, injuries, or losses that occur during occupancy. We reserve the right to refuse or terminate service for guests who violate these house rules or behave disrespectfully or threateningly. Such violations may result in immediate removal without a refund. Because this is a privately owned vacation home, minor cosmetic wear may occasionally be present. We do not provide refunds for weather conditions, wear and tear, cosmetic imperfections, nearby construction, resort amenity closures, internet outages, game room equipment issues, or early departures. We cannot provide refunds for late arrivals, early departures, or unused nights. If a major appliance or piece of equipment needs attention during your stay, we will work diligently to resolve it as quickly as possible during normal business hours. Please note that maintenance delays or appliance malfunctions do not qualify for refunds or price adjustments.Reservations longer than 25 days may require an additional cleaning fee. Commercial use of the property is prohibited. Thank you for reviewing our house rules. We appreciate your cooperation and hope you have a wonderful stay!