1. COMMUNICATION: We check messages on the AirBnB messaging system between 9am and 10pm daily, and will respond promptly. For urgent matters requiring a call, leave your contact number, and we'll get in touch during the same hours.
2. CHECK-IN: Check-in time starts at 3pm. Please inform us at least a day prior to your arrival about your expected check-in time. Refer to the key collection instructions provided in our welcome message. If you anticipate arriving later than 8:45pm, we require 48 hours notice to make alternative check-in arrangements.
3. CHECK-OUT: Check-out time is 10am. Keys must be left inside the cutlery drawer and the door closed behind you. Before leaving keys, ensure your car is moved from the parking garage (if applicable). Park the car on the street and return to the property via the pedestrian entry to leave the keys in the cutlery drawer. Any overstay beyond 10am without prior approval will incur a charge of $100 per hour or part thereof.
4. IDENTIFICATION: At least 7 days prior to check-in, please upload a copy of your government-issued ID (driver's license or passport) using the check-in form provided. We will verify the ID in person at the property if required by building management and may ask you to fill out an arrival form, again if required by building management.
5. KEYS: Lost keys or devices will be charged at a rate of $250 per set. Please note that only one set of keys is provided as standard for one and two bedroom properties. In the case of three or four bedroom properties, two sets of keys will be provided.
6. GUEST POLICY: We need to register the number of guests staying in the property with the building management. Any unauthorized additional OVERNIGHT guests will lead to a fine and an immediate eviction.
7. EXTRA GUEST FEE: We must pay extra insurance and cleaning costs depending on the number of guests. For one and two bedroom properties, a fee of $29 per day per guest will be charged for additional guests beyond 2. For three and four bedroom properties, a fee of $29 per day per guest will be charged for additional guests beyond 4.
8. NOISE, PARTIES AND SECURITY MEASURES: Parties, loud gatherings, or disruptive behaviour are strictly prohibited. Any excessive noise after 8pm may result in a fine and an immediate eviction. CCTV is used in all common areas including lobby, elevators, carparks, corridors, etc. Building management and onsite security monitor these cameras to ensure there are no extra guests attending the premises. 9. SMOKING: Smoking is not permitted inside the property, on the balcony, or in any common areas due to the extreme risk of fire. If smoking occurs, this will result in immediate eviction and a 500 dollar fine.
10. MAINTENANCE ACCESS: As the property/building may require maintenance, we might need to enter the premises. We respect your privacy and won't enter without prior notification.
11. PET POLICY: Pets are not allowed in the property. Evidence of pets will result in a fine and extra cleaning costs will be passed onto the guest.
12. DAMAGE RESPONSIBILITY: If you note any damage upon arrival, please report the issue to avoid being charged. You're responsible for repair or replacement costs of any damaged items during your stay.
13. PROPERTY CONDITION: This is a residential property, so wear and tear on carpets, furniture and walls is expected over time. Additionally, external window cleaning is managed periodically by the building. If you have any cleanliness concerns or notice presentation issues, please inform us immediately. We need the chance to assess and address any concerns. Reimbursement requests without allowing us to rectify issues won't be considered. Please note that we regularly update furniture and artwork, so there may be changes compared to the listing's photos.
14. FACILITY CLOSURE: Please note that building management may close certain facilities (if there are any) without prior notice and it cannot be guaranteed that an advertised amenities (pools, gyms, etc.) be available if emergency rectification works are required.
15. WELCOME PACK & CONSUMABLES: We provide a starter pack with essentials like soap/shampoo and tea/coffee bags. However, we don't replenish these items during your stay.
16. SMART-TV: Not all properties are equipped with a smart TV. Please refer to the listing description or ask us directly. If a property doesn’t have a smart TV, consider bringing a streaming device such as a Chromecast.
17. LIABILITY: We are not liable for any damage, loss, or injury to guests or their belongings arising during their stay at our property. This includes but is not limited to personal injury, theft, or damage to personal property. Guests are advised to secure their belongings and to exercise caution while on the premises. Any issues or concerns should be reported to us promptly for resolution.
18. THIRD-PARTY BOOKINGS: We do not allow bookings made on behalf of a third party without prior approval. Please contact us to discuss if you plan on booking the property but will not be the person staying there.
