Kuleana Club – Rental Guest Terms & Conditions
By completing a reservation and occupying the property, the guest acknowledges that they have read, understood, and agreed to these Terms & Conditions and the Kuleana Club Rules & Regulations. The primary guest accepts responsibility for all members of their party and any visitors authorized by them.
1. Registration Requirements
Guests may be required to complete the registration process and provide valid identification and a valid credit card upon arrival. The credit card on file may be used for incidental charges, damages, or policy violations.
2. Occupancy Limits
Each unit has a maximum occupancy as posted. Unauthorized additional guests may result in additional charges or removal from the property without refund.
3. No Smoking Policy
Smoking, vaping, and electronic smoking devices are strictly prohibited inside the unit and on the lanai. Designated smoking areas are provided on property. A cleaning and deodorization fee will be charged for any violation.
4. No Pets Policy
Pets are not allowed. Authorized service animals must be registered upon arrival. Emotional support animals are not permitted unless required by law.
5. Quiet Hours & Noise Control
Quiet hours are from 10:00 PM to 8:00 AM. Outside of these hours, reasonable sound limits apply as determined by the Site Manager. Excessive noise or disturbances may result in fines or removal.
6. Conduct Expectations
Abrasive, aggressive, threatening, or disrespectful behavior toward staff, owners, or other guests will not be tolerated and may result in immediate removal from the property without refund.
7. Parking
A valid parking pass must be displayed at all times. Vehicles without a pass may be towed at the guest's expense. One vehicle per unit is permitted unless otherwise authorized.
8. Damage, Excessive Cleaning & Unit Condition
Guests are responsible for any damage to the unit, furnishings, or common areas caused by anyone in their party. Excessive cleaning, staining, or misuse will incur additional charges. Guests should promptly report any issues or deficiencies to management to avoid responsibility for pre-existing conditions.
9. Lost or Unreturned Items
Fees will be charged for lost keys, key fobs, pool keys, parking passes, or other issued items. Beach towels removed from the room will also incur a replacement charge.
10. Housekeeping Service
Mid-stay housekeeping is not provided. Additional cleanings may be arranged for a fee, subject to availability. Linens and towels are not exchanged daily.
11. Air Conditioning
Air conditioning is provided by a window unit located in the bedroom only. The living room and other areas of the unit are not air conditioned. Guests acknowledge that the units are designed for open-air living and that cooling is limited to the bedroom.
12. Building Location & Noise Notice
Bedrooms in the 200, 300, 500, and 700 buildings are situated adjacent to the parking area and Lower Honoapiʻilani Road. Guests may experience noise from vehicle traffic, motorcycles, emergency vehicles, parking activity, deliveries, and other sounds associated with nearby residential and commercial activity. Such conditions are inherent to the location and do not constitute a defect in the accommodations or grounds for refunds or compensation.
13. Open-Air Design Notice
Kuleana Club units are designed for open-air tropical living and may include louvered windows, jalousie windows, screened openings, and other architectural features common to Hawaii. Guests acknowledge that these design characteristics are inherent to the property and do not constitute defects or grounds for refunds or compensation.
14. Safety, Amenities & Assumption of Risk
Guests use the property, swimming pool, ocean access, BBQ areas, tennis courts, and all other amenities at their own risk. No lifeguard is on duty. Guests must comply with all posted rules and safety signage. The Association and its agents are not responsible for accidents, injuries, theft, or loss of personal property.
15. Electrical System Restrictions
High-load appliances, including portable air conditioners, hot plates, countertop ovens, electric grills, or similar devices, are prohibited. Damage caused by unauthorized appliances will be charged to the guest.
16. Tropical Environment Notice
Kuleana Club is located in a natural tropical environment. Insects, geckos, wildlife, surf noise, weather-related conditions, neighboring activities, and other naturally occurring environmental conditions are normal and do not constitute grounds for refunds or compensation.
17. Emergency Compliance
Guests must comply with all emergency instructions or evacuation orders issued by staff or local authorities.
18. Check-Out Requirements
Check-out time is 10:00 AM. Unauthorized late check-outs may incur additional charges. All keys, parking passes, and other issued items must be returned upon departure.
19. Parties & Events
Parties, gatherings, or events that exceed the registered number of guests or disturb others are prohibited.
20. Maintenance Access
Management and maintenance personnel may enter the unit for required repairs, safety inspections, emergencies, or to address rule violations. Notice will be provided when practicable.
21. Communications & Opportunity to Cure
Guests agree to promptly notify management of any concerns and provide a reasonable opportunity to investigate and address reported issues. Failure to provide management with an opportunity to remedy concerns during the stay may limit the availability of any compensation or refund.
22. Non-Refundable Charges
Early departures, unused nights, and disruptions outside the control of the Association are non-refundable.
23. Resort Rules & Regulations
Guests are responsible for reviewing and complying with all property rules and regulations available on our website.
Failure to comply with these Terms & Conditions or the Association's Rules and Regulations may result in additional charges, immediate removal from the property, and forfeiture of any refund rights.
Reservation Acknowledgment
By making a reservation, entering the property, or occupying the accommodations, the guest acknowledges that they have read, understood, and agreed to these Terms & Conditions and the Kuleana Club Rules & Regulations. The primary guest accepts responsibility for all occupants and visitors associated with the reservation and understands that violations may result in additional charges, immediate removal from the property, and forfeiture of any refund rights.