Casa Kunah Jungle Retreat Villa Beach Club Access

Guests & Community Only registered guests are permitted on-site. No parties or events without prior written approval. Quiet hours are 10 PM to 8 AM in keeping with the residential community. Most of Tulum's streets are unpaved and rustic. You are in the jungle — please be considerate of neighbors and wildlife. Smoking No smoking indoors, anywhere, at any time. Property Care Please avoid sitting on furniture in wet swimsuits, sunscreen, or body oils. Use coasters under drinks on all surfaces. Concrete is porous and stains. If something spills, please clean it up promptly. Do not sit, lean, or stand on concrete sinks or countertops. Concrete is fragile; . Please turn the lights and A/C off when you leave the property. Tulum Plumbing Toilet paper and sanitary items go in the baskets provided. Nothing else is flushed. Tulum's septic systems are strict and will back up otherwise. Pool, Wi-Fi & Trees Please do not touch pool equipment — request assistance from guest services Please do not touch routers or network equipment. If you experience a Wi-Fi issue, please send your concierge a photo of the modem showing its indicator lights — this allows our team to diagnose and resolve the problem remotely. Please do not climb or touch trees on the property. Several species in the Yucatán are poisonous and can cause serious injury. Utilities Power and water in Tulum are supplied by CFE and CAPA. Occasional interruptions are a reality of the destination and are not grounds for a refund. Resolved Issues If an issue is reported and our team resolves it the same day within a reasonable timeframe, it is not grounds for a refund. Damage & Linens Any damage occurring during the stay must be reported to your concierge. The guest is responsible for the cost of repair or replacement. Linens permanently stained — blood, feces, self-tanner, hair dye, ink, or any stain not removable through standard laundering — are charged at replacement cost. Replacement pricing is quoted in MXN. Check-in / Check-out Check-in: 3:00 PM – 11:00 PM. Check-out: by 11:00 AM. Early check-in from 12:00 PM or late check-out until 1:00 PM: $30 USD, based on availability. Not offered in December/January.