House Rules
1. No Smoking
Smoking is strictly prohibited anywhere on the property, including balconies. A $300 AUD charge applies for any evidence of smoking. If smoking activates the building's fire alarm and Fire and Rescue attends, we will recover the call-out charge from you, up to $2,500 AUD.
2. No Parties or Events
Parties and events are not permitted. Any party, event or gathering beyond the guests named on the booking will result in immediate eviction with no refund.
3. Quiet Hours
Please observe quiet hours between 8:00 pm and 8:00 am out of respect for our neighbours and other residents.
4. No Pets
We are unable to accommodate pets. Assistance animals are welcome in accordance with Australian law — please let us know before booking so we can prepare for your arrival.
5. Self Check-In
Check-in is self-service. Your access instructions will be sent the day before arrival, once guest verification is complete. Contact us any time if something does not work.
6. Lost Keys and Lockouts
A $300 AUD charge applies for a lost key or access device. If you need us to attend the property to let you in, a $350 AUD call-out charge applies. You are welcome to use a local locksmith instead.
7. Security Deposit
A $500 AUD hold is placed on your card seven days before check-in as a security deposit. It is released after check-out, subject to inspection.
8. Guests and Visitors
Only the guests named on the booking may stay at the property. Please tell us in advance if you would like to bring a visitor.
9. Children and Infants
Families are very welcome. Please note we do not provide baby cots.
10. Care of the Property
Please handle fittings and fragile items with care, and tell us straight away if something is damaged. Nothing should be removed from the property.
11. Garbage
Please dispose of rubbish using the bins or chute provided. If you would prefer, leave it in the designated bin and we will take care of it.
12. Energy and Environment
Please help us conserve energy by switching off the air conditioning and lights when you go out, and by not running the air conditioning with windows or doors open.
13. Items Left Behind
A $50 AUD handling fee plus postage applies to any item left at the property that you would like returned.
14. No Drugs or Illegal Activity
The use or possession of illegal substances, and any form of prostitution, is strictly prohibited.
15. Longer Stays
For bookings of more than seven nights, the property manager will carry out a weekly inspection to keep the property in good condition.
16. Independent Operation
Our property operates independently and is not affiliated with the building's reception or front desk. Please contact us directly through this platform for anything to do with your stay.
Booking and Verification
By completing this reservation you agree to complete our guest verification portal, which includes signing our Short-Term Rental Agreement, providing a valid government-issued ID, and providing credit card details. Your check-in details are provided once verification is complete.
Additional Services
Please contact us for help with any of the following
- Airport shuttle service
- Attractions, cruises and cultural experiences
- Food and drink recommendations
- Activity tickets
Thank you for helping us keep these properties comfortable, safe and welcoming for everyone.
